Aloha

• Large Tin is 12.5 Ounces
• Jars are 12 ounces
• Small Tins are 5.5 ounces

At Buttercupp Candles, we take pride in crafting high-quality, 100% plant-based soy candles using safe, sustainable, and non-toxic ingredients. Our candles are designed to provide a clean, long-lasting burn with delightful scents.

✅ 100% Natural Soy Wax

• Made from U.S.-grown soybeans
• Renewable, biodegradable, and free from paraffin or petroleum-based additives
• Burns cleaner with less soot than traditional waxes

✅ Premium Fragrance Oils

• Phthalate-free and free from harsh chemicals
• Carefully selected to provide a long-lasting scent throw

✅ Cotton Wicks

• Lead-free, zinc-free, and eco-friendly
• Cotton wicks ensure an even, steady burn

✅ Dye-Free & Non-Toxic

• No artificial dyes or colorants—just pure, creamy soy wax
• Free from parabens, phthalates, and other harmful chemicals

What’s NOT in Our Candles

• 🚫 No Paraffin Wax
• 🚫 No Petroleum By-Products
• 🚫 No Artificial Dyes
• 🚫 No Harmful Additives

We believe in crafting candles that are better for you, your home, and the environment.

Thank you for choosing Buttercupp Candles—where nature meets cozy!

For more information, visit http://ButtercuppCandles.com or contact us at mailto:Contact@buttercuppcandles.com.

At Buttercupp Candles, we take pride in carefully packaging and shipping our handcrafted candles to ensure they arrive safely. Below are the details of our shipping process:

Processing & Shipping Times

• Order Processing: Orders are typically processed within 2-3 business days. During peak seasons or promotions, processing times may be slightly longer.
• Shipping Time: Once shipped, delivery times vary based on location and carrier:
• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days (available at checkout for an additional cost)

Shipping Rates & Carriers

• Shipping rates are calculated at checkout based on weight, destination, and shipping method selected.
• We primarily ship via USPS, UPS, and FedEx. Carrier options may vary.
• Shipping Destinations
• We currently ship within the U.S. only.
• International shipping is not available at this time.

Order Tracking

• A tracking number will be emailed once your order has shipped. You can use this number to monitor the status of your delivery.

Damaged, Lost, or Stolen Packages

• If your package arrives damaged, please contact us within 7 days with photos of the damaged item and packaging. We will arrange for a replacement or refund.
• Buttercupp Candles is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please check with your local post office or carrier before reaching out to us.
• Incorrect or Incomplete Addresses
• Please double-check your shipping address at checkout. Buttercupp Candles is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Holiday & Peak Season Delays

• During busy holiday seasons, shipping times may be extended. We recommend ordering early to ensure timely delivery.

Contact Us

For any shipping-related questions, please reach out to us at:

• Email: mailto:Contact@buttercuppcandles.com
• Phone: tel:3094292510

Thank you for supporting Buttercupp Candles! We appreciate your business and are excited to bring our handcrafted candles into your home.

At Buttercupp Candles, we are committed to providing you with high-quality, handcrafted candles that you’ll love. If for any reason you are not completely satisfied with your purchase, we are here to help. Returns

• Eligibility: Returns are accepted within 30 days of purchase.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.
• Refund Method: Refunds will be processed to the original payment method. Please allow 7-10 business days for processing.

Exchanges

• Eligibility: Exchanges are accepted within 30 days of purchase for items of equal or lesser value.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Process: Contact us via email or visit our store to initiate an exchange.

Non-Returnable Items

• - Custom or personalized items
• - Items purchased on clearance or during special promotions
• - Gift cards

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will work with you to provide a replacement or refund as needed.

Contact Us

For questions or assistance with returns and exchanges, please reach out to us at:

• - Email: mailto:Contact@buttercuppcandles.com
• - Phone: tel:3094292510
• - Address: 3201 Avenue Of The Cities, Moline, IL 61265

We appreciate your support of our small business and are dedicated to making your experience with Buttercupp Candles a positive one!

Thank you for choosing Buttercupp Candles!